- Cancellation Policy
- Order Cancellation: Customers may cancel their order within [12 hours] of placing it, provided the order has not already been processed or shipped.
- Cancellation Process: To cancel an order, customers must contact customer support at Email: samriddhienterprise75@gmail.com, Phone number :
+917895358299
. Please provide your order number for faster processing. - Refund for Cancellations: If the cancellation request is approved and the payment has been processed, a refund will be initiated to the original method of payment within 5 business days (MONDAY-FRIDAY).
- Refund Policy
- Damaged or Defective Products: If a product is received damaged or defective, customers must notify us within 24 hours of delivery with photographic and video as evidence. A replacement or refund will be issued, depending on product availability.
- Non-Delivery: If an order does not arrive within the estimated delivery time frame, customers should contact us immediately. We will investigate and offer a resolution, which may include a refund or reshipment.
- Return Eligibility: We do not accept returns for perishable items like food products due to health and safety regulations, unless they are damaged or defective.
- Refund Process
- Initiation: Refunds will be initiated promptly upon approval of eligible requests.
- Method: Refunds will be credited back to the original method of payment used during checkout.
- Processing Time: Please allow [6 business days] for the refund to reflect in your account, depending on your bank or payment provider.
- Contact Information
- Customer Support: For assistance regarding cancellations, refunds, or any other inquiries, please contact our customer support team at Email: samriddhienterprise75@gmail.com, Phone number :+917895358299.
- Amendments
- Policy Updates: This policy is subject to change without prior notice. Please review it periodically for any updates.